Quality Manager’s Alert Feature

Date posted: December 19, 2017

In the December 11, 2017 issue of Quality Manager’s Alert, our Quality Manager, Shane Szall, was featured in the “What would you do?” column.  The article was called Star employee clashes with Quality over cross training: What to do? and featured a scenario where an employee doesn’t believe it is important for him to participate in cross training because it doesn’t have to do with what he was hired for.  Shane was asked what he would do in this scenario, and his response ended up being featured.  Take a look below to fully read the scenario and see how Shane would have dealt with that employee: